Call Center Agent -
New Cairo, CairoPosted 2 months ago82Applicants for1 open position
- 4Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer inbound customer calls promptly and efficiently.
- Provide technical support or information regarding the company’s products or services.
- Resolve customer issues and provide quick and effective solutions.
- Redirect calls to the appropriate departments when necessary.
- Follow up with customers to ensure satisfaction with the provided service.
- Record call details, complaints, and requests in the system for documentation.
- Advise customers about new offers or services.
- Monitor service quality and work on improving it.
- Perform additional tasks as directed by the direct supervisor.
Job Requirements
- Proven experience as call center Agent or similar position
- Experience in customer service is essential
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
