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Offshore Account Representative ...

6th of October, Giza

Offshore Account Representative - Bilingual Hebrew/English Speakers

6th of October, GizaPosted 1 month ago
8Applicants for10 open positions
  • 8Viewed
  • 8In Consideration
  • 0Not Selected

Job Details

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Job Description

Due to client growth, we need Hebrew speakers to work on a variety of campaigns. So, if your Hebrew language is (B2/C1) or above, and your English is (B1)... Come now and join our Customer Service team!

Benefit from free transport, family medical insurance and ongoing career development opportunities at Concentrix!

  • Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries. Delivering and exceeding customer-specified service levels for handle time.
  • Typically would not have sales goals/quotas.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision.
  • Provide responsive and competent customer support within a call centre environment.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in the call tracking database.

Job Requirements

  • (B2/C1) Hebrew & (B1) English levels are Must.
  • Flexible with rotational shifts.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Ability to work in a time-critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
  • Fluency in both written and speaking in the language.

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