Call Center Agent (Medical Account)

Job Purpose:

Providing customers support through answering their inquires via various methods of contact.

Responsibilities:

• Provide customer support through answering inquiries via Voice calls, E-mails, and live Web Chat to ensure customer satisfaction with services.
• Facilitate sales process through connecting customers to client consultants to assist in purchases.
• Manage billing inquiries through use of various internal systems to meet client objectives.
• Document customer interactions using internal systems to assist them in future inquiries.
• Ensure customer contact is adhering to professional and business structure to maintain brand quality.