Senior IT Support Executive

Life’s Better New Nozha, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree
1 open position
About the Job

Job Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Responsible for quality and service to internal client (of organization), ensuring client obtains maximum value from available technology
  • Monitor and maintain the computer systems and networks of the organization.
  • Follows-up with maintenance agencies for hardware repairs.
  • Prepares reports as & whenever needed.
  • Provides internal training to staff on tools & soft-wares used by organization.
  • Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
  • Work within the first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
  • Taking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Replacing parts as required.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications.
  • Setting up new users' accounts and profiles and dealing with password issues in the organization LAN and Domain.
  • Prioritizing and managing several open cases at a given time
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
  • Testing and evaluating modern technology.
Job Requirements
  • Bachelor’s degree of computer science / Information System, or equivalent.
  • Good experience in similar IT support functions of minimum 3-5 years.
  • Preferably, accredited in Company service certification program.
  • English language: good command (Speaking, listening, reading and writing). 
  • Project management experience in overseeing or contributing in difficult, multi-discipline projects. 
  • Strong communications & follow up skills, including ability to train & present. Has high response to rising issues and analytical mind.
  • Strong time management & commitment to deadlines. Hard worker, team player. 
  • Retail industry experience is preferred. Proficient in PC applications.