Senior IT Support Executive

Job Responsibilities

• Install and configure computer hardware operating systems and applications
• Responsible for quality and service to internal client (of organization), ensuring client obtains maximum value from available technology
• Monitor and maintain the computer systems and networks of the organization.
• Follows-up with maintenance agencies for hardware repairs.
• Prepares reports as & whenever needed.
• Provides internal training to staff on tools & soft-wares used by organization.
• Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
• Work within the first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
• Taking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues in the organization LAN and Domain.
• Prioritizing and managing several open cases at a given time
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Testing and evaluating modern technology.

job requirements

3 to 5 years

Bachelor's Degree