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Call Center Representative/ Phar...

GROOVY Medical Spa - Heliopolis, Cairo

Call Center Representative/ Pharmacist

GROOVY Medical Spa - Heliopolis, CairoPosted 12 days ago
86Applicants for5 open positions
  • 41Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information

Job Requirements

  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Active Listening
  • Verbal Communication
  • Building Relationships
  • People Skills
  • Problem Solving
  • Multi-tasking

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