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Job Description
Marine Service engineers are responsible for the maintenance and repair in a workshop setting. They work closely with technicians to diagnose problems, develop and implement solutions, and ensure that engines are returned to customers in a safe and reliable condition.
Job Duties
- Diagnose and troubleshoot mechanical and electrical problems.
- Develop and implement repair plans, including ordering and installing parts.
- Supervise and train technicians.
- Maintain workshop equipment and procedures.
- Ensure that the repair performed in accordance with safety and environmental regulations.
- Stay up to date on the latest technologies and trends.
- Provide technical advice and support to customers.
- Answer questions about service outcomes, schedule and book appointments.
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing.
- Manage and oversee the dealership’s workflow and schedule.
- Call customers to advise them about service changes or times.
- Maintain positive customer relationships to ensure customer retention.
Job Requirements
Qualifications and Experience
- Bachelor's degree in automotive or mechanical engineering or a related field.
- Experience working in an automotive workshop setting.
- Strong knowledge of marine engine mechanics and electronics.
- Ability to read and interpret technical manuals and specifications.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
Skills and Abilities
- Mechanical and electrical troubleshooting skills.
- Repair planning and implementation skills.
- Technical writing and communication skills.
- Budgeting and time management skills.
- Leadership and supervisory skills.
