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Customer Experience Manager

Dayra Market
New Cairo, Cairo

Customer Experience Manager

New Cairo, CairoPosted 1 month ago
109Applicants for1 open position
  • 18Viewed
  • 6In Consideration
  • 0Not Selected

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Job Description

Customer Experience Manager

 

Join Our Team in Elevating Customer Experience at Dayra Market

At Dayra Market, we're committed to revolutionizing the way customers interact with technology. Our vision is to create a world where cutting-edge electronics are not only accessible and affordable but also contribute to a healthier planet. As we strive to make this vision a reality, we're seeking a passionate Customer Experience Manager to lead our efforts in delivering exceptional experiences to our customers.

Role Overview: Customer Experience Manager

As the Customer Experience Manager, you'll be at the forefront of shaping Dayra Market's relationship with customers. You'll lead the charge in creating seamless, memorable experiences across every touchpoint, from our website and mobile app to our customer support interactions. Your goal will be to delight customers at every step of their journey, driving satisfaction, loyalty, and advocacy.

Key Responsibilities Include:

  • Leading the development and execution of Dayra Market's customer experience strategy, aligning with our mission and values.
  • Collaborating cross-functionally with product, marketing, sales, and customer support teams to ensure a cohesive and consistent customer experience.
  • Conducting customer research and analysis to identify pain points, needs, and preferences, and translating insights into actionable strategies and initiatives.
  • Designing and optimizing customer journeys across multiple channels and touchpoints, with a focus on usability, accessibility, and delight.
  • Establishing and monitoring key performance indicators (KPIs) to measure and track the effectiveness of customer experience initiatives, and driving continuous improvement.
  • Championing a customer-centric culture within the organization, fostering empathy, advocacy, and a relentless focus on customer satisfaction.
  • Acting as the voice of the customer within the company, advocating for their needs and preferences in decision-making processes.

Job Requirements

Ideal Candidates Will:

  • Have prior experience in customer experience management or a related field, preferably in a technology or e-commerce environment.
  • Possess strong leadership and collaboration skills, with the ability to inspire and influence cross-functional teams.
  • Demonstrate a deep understanding of customer behavior, preferences, and trends, and the ability to translate insights into actionable strategies.
  • Be data-driven and analytical, with the ability to leverage data and metrics to inform decision-making and drive results.
  • Have excellent communication and interpersonal skills, with the ability to effectively engage with customers and stakeholders at all levels.
  • Be creative and innovative, with a passion for finding new and innovative ways to delight customers and differentiate Dayra Market from competitors.
  • Have a customer-centric mindset and a commitment to delivering exceptional experiences at every touchpoint.
  • Be adaptable and resourceful, with the ability to thrive in a fast-paced, dynamic environment.
    Hiring Process:
  1. Product interview with live case study.
  2. Cultural fit assessment.
  3. Final round interview

 

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