Postillion Senior Support Engineer

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovationGeidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the marketOur solutions give any business the chance to get ahead and reach for more no matter their size or maturity.Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.netTo maintain competitive advantage as we grow, we are currently looking for a Sr. Postilion Support Engineer.Job purpose:Support Postilion Production environment with BAU operations and issue investigations. You will utilize your skills in Postilion to perform business-critical operations including backoffice processing and issue investigation & resolution.Key accountabilities and decision ownership: Execute end-of-day operations with precision. Monitor the system for any undesired behavior. Participate in system maintenance activities. Undertake and own issue investigation and work with stakeholders towards resolution. Plan for monthly KPI Metrics Monitoring and Review of Merchant Integration. Must have technical/professional qualifications:Years of experience 3– 5 years in similar capacity (Realtime/Office) Bachelor's or above degree in Computer Science. Hands-on experience with Postilion Product in a similar role Able to execute Postilion project implementation and testing. Able to support Postilion UAT and production rollouts. Able to support Postilion in production environment Experience with submitting clearing files to schemes would be beneficial SQL skills Understanding of end-of-day files exchanged with Visa and Mastercard Market and Industry knowledge of the Payment industry especially POS and Acquiring domain Key Success Factors Accuracy of BAU operations Speed and precision of issue investigation Percentage of timely deliveries Our values guide how we think and act - They describe what we care about the most.Customer first - It’s embedded in our design thinking and customer service approach.Open - Openness allows us to constantly improve and evolve.Real - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinking.Resilient – If we fail, we bounce back stronger than before.Collaborative - We know that we can achieve a lot more as a team.We are changing lives by constantly striving for a better solution.Click apply and become part of the Geidea story.