Collection Officer (مندوب تحصيل بنوك)

Collections officers have excellent communication and people skills and use persuasive techniques to collect overdue debts from customers. Companies that hire collections officers look for professionals with the following skills:

• Communication skills – collections officers need both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
• Attention to detail– collections officers are detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures for debt collection
• Data entry– because collections officers enter information into digital systems, some data entry ability is essential
• Computer skills– collections officers work with multiple types of software programs, which requires good computer skills
• Mathematics – because collections officers work with debts and finance, basic math skills are required