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Inbound Customer Service Advisor

NAOS Marketing - Maadi, CairoPosted 2 months ago
68Applicants for44 open positions
  • 54Viewed
  • 11In Consideration
  • 37Not Selected
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Job Details

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Job Description

NAOS Marketing is recruiting Customer Support Agents with fluent English to work for a US account. You will help customers understand the products they acquired through an e-commerce platform and, when necessary, resolve their complaints via phone (inbound calls).

Your responsibilities as Customer Support Agent

  • Provide customers with information about products and services.
  • Help customers understand the product and answer questions about their orders.
  • Resolve customer complaints via email and phone.

Work conditions

  • Rotational shifts (USA time)
  • 2 Days off per week

Salary:

  • Base (gross): 5500 EGP + 500 EGP for no absenteism
  • Variable (gross): 500 EGP according to KPIs
  • Transportation allowance for shifts finishing after midnight.
  • 1-week training + nesting paid 1,000 EGP gross.
  • Social and medical insurance provided.
     

Job Requirements

Job requirements

  • Fluent English speakers with a US accent.
  • A previous call center experience (compulsory) working on an English queue (would be a valuable plus!)
  • Grads and Gap year will be preferred over undergrads.
  • No age limit!

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