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Customer Service Representative (B2B)

8X Egypt
Maadi, Cairo
Posted 2 months ago
25Applicants for2 open positions
  • 11Viewed
  • 12In Consideration
  • 13Not Selected
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Job Details

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Job Description

  • Serve as the lead point of contact for all customer account management matters. 
  • Build and maintain strong, long-lasting client relationships.
  • Provide software training to 8X's customers.
  • Develop trusted advisor relationships with key accounts and customer stakeholders.
  • Ensure the timely and successful delivery of 8X solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Negotiate contracts and close agreements to maximize profits.
  • Prepare reports on account status.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.

Job Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager, or relevant role.
  • Proven work experience in the software industry is a plus.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Solid experience with CRM software and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at aS time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • BA/BS degree in Business Administration, Sales or relevant field.

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