Subject Matter Expert (English Speaker) - Call Center Industry
New Cairo, CairoPosted 2 years ago17Applicants for3 open positions
- 16Viewed
- 2In Consideration
- 2Not Selected
Job Details
Experience Needed:
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Job Description
- Providing knowledge, resources, and information to support agents.
- Address customer's concerns accurately and timely.
- Assist advisors with material requests and account updates.
- Ensuring the accuracy of the content.
- Coaching and training agents on improving Customer Interaction and offering advisors guidance.
- Show a comprehensive knowledge of products and services and their competitive advantages through continuous self-improvement and following quality standards.
- Location: New Cairo.
- Medical and Social Insurance.
Job Requirements
- Graduates Only.
- From 2 to 4 Years of experience in the BPO industry.
- Proficient Microsoft Office knowledge.
- Ability to work on National Holidays.
- Self-Awareness.
- Performance Management.
Preferred Skills:
- Clear Communicator.
- High Customer Service Standards.
- Strong Organizational Skills
- Excellent Negotiation Skills.
- Observing Behavior.
- Coaching Skills.
Language skills:
- English: Fluent (verbal and written)
- Supported market: Fluent or Native (Verbal and written)
