Job Responsibilities

• handling inquiries, answering calls & replying to emails.
• Following up with customers and suppliers. 
• Writing letters to our government customers 
• Sending details of the final invoice after receiving it from the accounting.
• Sending emails regarding Team visits.
• Logistics wise (shipping documents& shipping instructions) 
• Organizing the shipments according to priority, availability, and weight.
• Get return notes of ordered parts and return FOC defective parts.
• Documentation of site visit Reports in a Google Drive folder.
• Preparing Technical reports of the site visits and sending them to the customer or the supplier.
• Planning the team’s site visits.
• Hotel reservations for engineers and foreigners.
• Online meetings. 
• Handling the emergency cases. 
• Get access to the sales force to check any required documents from the Service team.