Job Details
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Job Description
Job Summary:
- Attend to visitors and deal with inquiries on the phone and face to face.
- Supply information regarding the organization to the general public, clients and customer and work on CRM
Main Job Tasks and Responsibilities:
- Answer telephone, screen and direct calls
- Work on CRM and make sure clients needs are served
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensure knowledge of staff movements in and out of organization
- Monitor visitor access and maintain security awareness
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Organize conference and meeting room bookings
- Co-ordinate meetings and organize catering
- Monitor and maintain office equipment
- Control inventory relevant to reception area
- Tidy and maintain the reception area
Job Requirements
Job Requirements
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance