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Job Description
- Participation in hardware/software rollout.
- Offering support to install, update, modify, or fix required hardware issues.
- Conducting routine maintenance and repairs of IT hardware to deliver fully-functioning equipment.
- Maintain consistency in managing services by following the ITIL framework.
- Training our costumers
- Installation of our POS System and Accessories on site
- Handcraft Activities
- Hardware-related activities (replacing hardware, components, etc.)
- Skills
- Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
- Skilled in fixing issues pertaining to smartphone applications and software.
- Proficient in catering to IT software installation and fault finding as per demand.
- Proven track record of fixing bugs and errors on various smartphone operating systems.
- Driving license (not necessary)
- Resilience
- Punctuality, reliability and a proactive attitude
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
