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E-Commerce Customer Service Specialist - Females Only

Smartkoshk - Helmeyat Alzaytoun, CairoPosted 2 months ago
24Applicants for4 open positions
  • 10Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
  • Manage incoming and outgoing calls in a timely manner.
  • Follow up with customer’s orders/shipments to ensure they are delivered on time and help resolve and issues they might face.
  • Organize Return process and refund for customers wanting to return a order.
  • Place exchange orders for customers and effectively communicate them with our warehouse staff and follow up.
  • Place orders in our backend system for customers wanting to order through social media direct messages or even phone calls.

Job Requirements

  • Ability to learn about products and services and describe/explain them to prospects.
  • Ability to multi-task, set priorities and manage time effectively.
  • Must be fluent in English.
  • Touch typing skill - Preferred.
  • Experience in the field of electronics (Geek) - Preferred.

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