Key Responsibilities:

• Cold Calling: Make outbound calls to potential clients to introduce and promote travel services, converting leads into sales.
• Product Knowledge: Stay up-to-date with all travel packages, services, and promotional offers to provide accurate information to clients.
• Customer Relationship Management: Build and maintain relationships with clients through follow-up calls, ensuring satisfaction and encouraging repeat business.
• Lead Qualification: Assess the needs and budget of clients to qualify leads and recommend appropriate travel packages.
• Sales Reporting: Record and track sales performance and daily activities, providing regular reports to the management team.
• Upselling and Cross-selling: Identify opportunities to upsell additional services, such as insurance, guided tours, or upgrades, enhancing client experience and increasing sales value.
• Objection Handling: Address customer concerns and objections with professionalism and provide appropriate solutions to close sales effectively.
• Collaboration with the Sales Team: Coordinate with the broader sales team to ensure alignment on goals and share insights on customer feedback.
• Market Research: Gather information on competitors' offerings, market trends, and customer preferences to provide valuable insights for strategy development.
• Compliance: Ensure adherence to company policies, ethical standards, and sales practices in all client interactions.
• CRM Management: Accurately log all interactions with clients in CRM systems, maintaining detailed records of calls, inquiries, and feedback.
• Target Achievement: Work towards achieving and exceeding individual and team sales targets as defined by the management.
• Continuous Learning: Attend regular training sessions to improve product knowledge, sales techniques, and customer service skills.
• Customer Retention: Develop strategies for client retention, focusing on long-term customer loyalty.
• Feedback Collection: Actively collect feedback from clients and communicate it to the sales and marketing teams for continuous improvement.

Qualifications:

• High school diploma or equivalent; additional training in sales is a plus.
• Previous experience in telesales, customer service, or sales roles.
• Excellent communication and persuasive skills.
• Goal-oriented, self-motivated, and able to work in a fast-paced environment.
• Familiarity with CRM systems is preferred.