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Network Engineer - French Speake...

UX Centers - Cairo, Egypt

Network Engineer - French Speaker

UX Centers - Cairo, EgyptPosted 2 months ago
15Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Remote supervising network tools, creating and resolving tickets according to customer contractual commitments.
  • Support you at the 1st level in the follow-up of incidents related to the different areas under your responsibility.
  • Manage the follow up of the incidents with the clients and the thirds (telecom operators).
  • Manage effectively the customer services requests (received by phone or e-mail) under professionalism and expertise.
  • Achieve simple technical changes by respecting the deadline and customer requirements.

Job Requirements

  • Bac+4 to Bac+5 in computer networks.
  • CCNA R&S certified (undeniable asset but not mandatory).
  • Analytical thinking
  • Customer service oriented.
  • Excellent capacity in teamwork.
  • Network: very good knowledge (technical / manufacturers) of the following:
  • Cisco all scope: configurations, t-shoot and hardware, for the routers, switches, WIFI terminals, the SMTP.
  • Protocols TCP/IP, DHCP.
  • SD-WAN, DMVPN, GRE, PPPOE.
  • English: Excellent speaking as writing.
  • French: Excellent speaking as writing.
  • Ability to communicate with the customers, whether technical or not.
  • Excellent skills in incident resolution (creation, follow up, t-shoot, escalation management, incidents closing in accordance with the process given).

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