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Partner Success Supervisor - Ale...

classera
Alexandria, Egypt

Partner Success Supervisor - Alexandria

Alexandria, EgyptPosted 2 months ago
25Applicants for1 open position
  • 0Viewed
  • 0In Consideration
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Job Description

About the Job

E-Learning Specialist at Classera; one of the fastest growing education technology companies, brings together the best learning management system with Gamification, Social Learning and AI to improve student performance, foster collaboration, and personalize learning in K-12 , Higher Education and Corporate Training. Millions of students, and administrators worldwide use Classera solutions to advance what is possible in education. 

In this role, and under the supervision of the Partner Success Director you will be working closely with Classera users to ensure full understanding for Classera LMS and to maintain a continued and growing relationship that benefits both parties.

Job Responsibilities

  • Support Partner Success team members in clients training as a first phase of the activation plan.
  • Design activation reports and monitors activation progress for each service and each client.
  • Work alongside Partner Success team members to create client performance dashboards and are integral in presentations to clients on an ongoing basis.
  • Tracks the features' issues to solve the clients' ticket within the deadline.
  • Evaluate the current activation status of each client to ensure the clients' satisfaction.
  • Helps with new business opportunities (as needed).

Job Requirements

  • Bachelor degree, in a relevant field (Computer Science, Learning Technologies, Information Technology, Information System, Management Information System). 
  • Experience in learning projects planning and coordination (is preferred). 
  • Fluent in both English and Arabic. 
  • Highly proficient level computer skills including MS Word, PowerPoint, Excel, Outlook and CRM. 
  • Ability to work independently and with a team with minimum supervision.
  •  Excellent verbal and written communication skills. 
  • Strong attention to detail, strong analytical and organizational skills. 
  • Must possess an ability to handle multiple tasks and deadlines, and work well with others in a fastpaced environment.
  • Should be able to organize and prioritize own work with limited supervision.
  • Experience in ONE of the learning Management System, such as Classera, Moodle or others LMS. 

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JobsIT/Software DevelopmentPartner Success Supervisor - Alexandria