Support Engineer (VoIP) (Asterisk)

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, law and more.

Voicespin now looking for Support Engineer (VoIP) (Asterisk) Remotely

Responsibilities:

• Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;
• Walk the customer through the problem-solving process;
• Direct unresolved issues to the next level of support;
• Provide accurate information on Voicespin IT products and services;
• Record events, issues and resolutions in logs;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestion by customers to the appropriate internal team;
• Identify and suggest possible improvements on procedures.