Contact Center Executive
New Cairo, CairoPosted 7 months ago107Applicants for2 open positions
- 105Viewed
- 12In Consideration
- 21Not Selected
Job Details
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Job Description
- Assist in the formulation of targets for individuals and teams
- Handle inbound and outbound calls from potential clients and provide exceptional customer service.
- Assist customers with inquiries, provide information about our services, and address any concerns they may have.
- Maintain accurate records of interactions and update the customer database.
- Collaborate with team members to ensure customer satisfaction and achieve sales targets.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures and keep staff motivated.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
Job Requirements
- Proven experience in a call center or customer service role (real estate knowledge is a plus but not required).
- Experience in customer service is essential.
- Proficient in English; knowledge of additional languages will be a definite plus.
- Working knowledge of MS Office.
- Outstanding communication and negotiation abilities.
- A results-oriented approach.
- Strong problem-solving abilities and the ability to handle difficult situations professionally.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
