Contact Center Executive
New Cairo, Cairo
Contact Center Executive
New Cairo, CairoPosted 13 days ago58Applicants for2 open positions
- 19Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
- Handling and solving clients’ inquiries and complaints over the phone.
- Responsible for making outbound communication and engagement campaigns.
- Follow detailed verbal and written instructions.
- Prioritize customer needs and act accordingly
- Following up with internal stakeholders to resolve the client’s inquiries/ complaints.
- Providing an exceptional and personalized customer experience by achieving the department’s KPIs.
Job Requirements
- Bachelor's Degree in any relevant.
- Proven experience as a call center/ Contact Center or a similar supervisory position
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- Excellent organizational and leadership skills
- Ability to work under pressure
- Minimum B1 English Level — both spoken and written.
- Proficiency in Microsoft Office Applications — especially Outlook, Word, and Excel.
- Customer-Centric Mindset — Empathize with customers and prioritize their needs.
