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Job Description
- Monitor all service center processes including workshop efficiency improvement, service advisors, enhance Service quality, improve service centers CSI, and revenue targets achievement and measure all related KPIs
- Establish profit and customer satisfaction index targets and action plans
- Asses and report processes efficiency and areas for improvement.
- Suggest and plan for process improvement.
- Make periodic result reviews and demand forecasts
- Set and Implement action plans.
- Introduce and promote all service center activities.
- Develop and prepare all required reports and suggest new reports to monitor process.
- Support in setting annual budget, goals and objectives for each section and monitor the sections’ performance.
- Follow up on the team, and ensure that the team is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
- Monitor and analyze industry trends and market changes.
- Suggest Business Plans for current and future projects and business opportunities
- Maintain high levels of cleanliness of the service center.
- Schedule and follow-up the equipment maintenance.
- Create requested periodical reports to be submitted to his direct manager
- Control and monitor technicians and engineers during daily work with fair job distribution.
- Co-operate with technical & warranty department in troubleshooting and diagnosis.
- Investigate mechanical failures or unexpected maintenance problems.
- Inspect and even test driving vehicles and checking for faults.
- Co-operate with training department to prepare the training plan for the whole staff.
- Any other duties related to his job
Job Requirements
- Minimum from 7 to 10 years of experience as a Service Center Manager.
- Experience in Automotive is a must.
- A strong understanding of automotive technology and the automotive industry.
- Bachelor degree in Engineering - Mechanical / Automotive or any relevant field.
- Excellent communication and negotiation skills
- Excellent Leadership skills
- Able to solve critical problems and make decisions
