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Job Description
Job Summary:
The Owner Representative Hotels Division serves as the liaison between the hotel ownership group and the hotel management team. They are responsible for overseeing the operations, financial performance, and overall success of the hotels owned by the company. The Owner Representative works closely with the Director of Operations, hotel General Managers, and other stakeholders to ensure that the hotels meet the expectations and standards set by the owning company.
Responsibilities:
- Serve as the primary point of contact for the owning company in all matters related to the hotels under their purview.
- Monitor and evaluate the performance of the hotels, reviewing financial reports, operational metrics, and guest satisfaction scores.
- Collaborate with the Director of Operations and hotel General Managers to develop and implement strategies to maximize revenue, profitability, and guest satisfaction.
- Conduct regular site visits to the hotels to assess their condition, ensure compliance with brand standards, and identify areas for improvement.
- Review and approve annual budgets, capital expenditure plans, and major contracts for the hotels.
- Analyze market trends and competitive landscape to identify opportunities for growth and improvement.
- Provide guidance and support to the hotel management team on operational issues, staffing, and training needs.
- Coordinate with the owning company's finance department to ensure accurate and timely financial reporting.
- Facilitate regular meetings with hotel General Managers to review performance, address concerns, and provide guidance.
- Act as a representative of the owning company in negotiations with vendors, suppliers, and other stakeholders.
- Ensure compliance with legal, regulatory, and licensing requirements for the hotels.
- Stay informed about industry trends, developments, and best practices to continuously enhance the performance and profitability of the hotels.
- Maintain strong relationships with the owning company's executives, investors, and other key stakeholders.
- Collaborate with the marketing and sales teams to develop and implement effective marketing strategies and promotional activities for the hotels.
- Handle escalated guest complaints and resolve issues in a timely and satisfactory manner.
- Stay updated on changes in the hospitality industry, including emerging technologies, customer preferences, and market dynamics.
- Travel to various hotel locations as required to fulfill job responsibilities.
Job Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Equivalent work experience may be accepted.
- Minimum of 10 years of experience in hotel management, operations, or ownership representation.
- Strong knowledge of hotel operations, financial management, and industry best practices.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with various stakeholders.
- Proven leadership skills and the ability to effectively manage and motivate teams.
- Analytical mindset with the ability to interpret financial reports, market data, and performance metrics.
- Strong problem-solving and decision-making abilities.
- Familiarity with hotel management systems and other relevant software applications.
- Flexibility to travel frequently and work in a fast-paced environment.
- Knowledge of local regulations and compliance requirements in the hospitality industry.
- Fluency in written and spoken English. Proficiency in additional languages is a plus.