Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Duties and responsibilities
- Provide technical support for enterprise-level application systems.
- Respond to general questions and trouble tickets in a timely manner.
- Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
- Prioritize multiple, open issues.
- Document issue triage as troubleshooting progresses.
- Follow best practices for change control of proposed solutions.
- Document actionable bugs for engineering resolution.
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front-end and back-end functionality of applications.
- Managing migration across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors and escalating serious concerns to the development team.
- Documenting processes and monitoring application performance metrics.
- Providing front-end support to clients and colleagues in other departments.
Job Requirements
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- More than 4 years of experience in software industry field
- Demonstrable experience as an application support engineer in a related field.
- Good knowledge of front-end and back-end programming languages, such as .Net SQL Server.
- Ability to manage code migration, document configuration changes, and monitor performance.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Ability to keep up with innovation in application design.
- Good communication skills.
- Highly proficient in spoken and written English
