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Job Description
- Assist Breadfast employees through basic problem-solving processes
- Provide support in person, over the phone, or via remote access
- Follow up with employees regarding the previous solved issues
- Manage the IT department assets
- Install internet networking in our new branches
- Install and upgrading hardware and software systems
- Solve network problems and devices issues in our Main office and branches
- Diagnose issues related to the computer software, peripherals, and hardware
- Run software diagnostic tools and physically inspecting hardware systems
- Provide basic computer training
- Write training manuals
Job Requirements
- 0-2 years working as a Help Desk
- Basic knowledge of networking and Firewalls
- Advanced knowledge of computer hardware systems, including Motherboards, memory, modules, and processors
- Knowledge of computer software systems, including operating systems, office applications,and basic software skills
- Excellent analytical and diagnostic skills
- Advanced knowledge of help desk software and remote-access systems
- Ability to troubleshoot complex hardware and software issues
- High-level communication skills
- Patience and understanding