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Job Description
- Review, publish and share content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action
- Review and moderate all user-generated content and user profiles within forums, comments, images, videos, and audio.
- Build a knowledge base for each client's frequently asked questions.
- Implement the online community moderation strategy.
- Review user-generated comments and posts in a quick and timely manner.
- Answering questions on (Facebook, Twitter, e-mail… etc.) and managing any online feedback forms.
- Creating and provoking worthy conversations with the community
- Identify threats and opportunities in user-generated content surrounding brands and report effectively in a timely manner.
- Generate monthly Client Reports including suggestions and recommendations for uplifting accounts
- Produce reports on relevant moderation statistics, issues, and outcomes.
- Manage the banned user process, and track and remove previously banned users.
Job Requirements
- Strong and fast response to the online audience.
- Ability to work in shifts.
- Flexibility to work on weekends.
- Proven exp in the same field.
- Excellent writing skills in English and Arabic.
- Ability to interpret website traffic and online customer engagement metrics.
- Analytical Skills.
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