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Ace Program German Speaking Serv...

AIESEC Cairo University - Budapest, Hungary

Ace Program German Speaking Service Desk Analyst

AIESEC Cairo University - Budapest, HungaryPosted 1 month ago
1 open position
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Job Details

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Job Description

Description

  • Service Desk Analyst is providing multilingual infrastructure and application support for an international customer.
  •  The person will be the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface. 
  • All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.

Working hours

Monday to Friday, 09:00am - 6:00pm

Responsibilities

  • Assist users over the telephone, through e-mail/voice mail, and over web interface.
  • Diagnose and solve software and hardware problems by giving step-by-step instructions
  • Instruct users on usage of application systems
  • Learn and implement new technologies, tools, processes and policies
  • Provide training to other staff members as required
  • Document new technical solutions in the knowledge base

Job Requirements

Backgrounds

  • Systems and Computing Engineering
  • Computer sciences
  • Business administration

Skills

  • Communication
  • Client servicing
  • Training
  • Technical Support

Languages

  • German (Required)
  • English (Required

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