Skills And Tools:
- Follow up the weekly target plan of the team and supervise the productivity of the team through having a weekly one- on- ones with team members to improve performance and solve pending issues with clients
- Monitor the performance of digital finance field agents and take remedial action where necessary to ensure that team targets of investigation cases & loans installments are met
- Ensure appropriate case management and integrity of case files and investigative data.
- Interpret investigative information and provide feedback and consultation to strengthen and improve business processes.
- Ensure on a daily basis that cases are progressed in a timely manner, and all documentation and reports produced by the team leaders, with the highest accuracy.
- Communicate annual goals to Digital Finance field Team members, and set their goals to achieve the department’s target & update them with any new process or info on a regular basis
• University Degree, Bachelor of Business Administration, commerce, economics
• 3-5 years of experience in collection agency
• 1-2 years of experience managing field team handling investigation, collection is a must
• Intermediate to fluency in both spoken & written English & Arabic language is required
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