Skills And Tools:
We are a fast-growing start-up online shipping company in Manhattan USA. We are looking for an Senior Accountant and analyst who has audit and project management experience, will be responsible for cross team financial support, courier billing analyze, internal control, and project summary. The ideal candidate should be self-motivated, organized, detail oriented, with good communication skills, strong learning ability, and proficient in excel. Be a team player for daily operation. Arabic and fluent English bilingual are preferred. Able to do night shift.
The location of this position is in our Egypt Office at El Sheikh Zayed City,
About the role
- Understand goal of project and able to manage project independently.
- Business oriented, with experience in management presentation.
- Perform label, analysis, billing, and other tasks assigned by the supervisor.
- Troubleshoot and resolve Customer Service / billing related queries through phone, chat, web tickets , and online platform.
- Participate in the creation and improvement of internal policies, procedures and guidelines relating to Customer Service.
- Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.
- Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry.
- Be flexible to work with the supervisor on higher priority task and escalations.
- Males only
- Able to do night shift or weekend shift.
- Bilingual Arabic/English are required.
- Bachelor’s Degree or equivalent.
- People-oriented with the ability interact effectively with customers.
- Proficient in excel, and email communication are must, PPT and writing skills are needed
- Excellent internal and external communication skills.
- People-oriented with the ability to interact effectively with customers.
- Must be able to work independently with minimal supervision.
- Ability to multi-task and work effectively in a changing environment
- Strong learning and problem resolve abilities.
- Demonstrate strong sense of urgency and good time management skill.
- Knowledge of shipping/ E-commerce is a big plus.
- Audit background is preferred but not must request
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