Job Purpose

Roles at this level are involved in daily tasks under supervision providing day to day assistance and service to users at the campus and dorms. Providing a higher level of support for users by diagnosing the problem and guiding users with solutions

Job Responsibilities

• Develop an appreciation of IT methodologies also, they are involved in the installation and maintenance of operating systems and responsible for ensuring front-end security and compliance with approved procedures.
• Maintain all computers in terms of software, hardware, and network usage to ensure that they are working properly.
• Provide support to users in terms of software, hardware, and email service
• Configure and upgrade all computers for users upon request
• Diagnose and troubleshoot printer problems and provide support for users
• Troubleshoot applications
• Maintain IT support system (requests, IT Tasks procedure, IT Asset system, IT Inventory System) and answer all requests raised by users
• Maintaining and supporting computer hardware/software periodically using the preventive maintenance plan
• Participate in the Document Control procedure
• Follow up external maintenance