Skills And Tools:
- Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.
- Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
- Work on the continuous improvement for the training materials, documents and handouts.
- Abides to COPC approaches and requirements.
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
- Evaluate agent’s responsiveness to training and responsible for their training
- Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training).
- Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
- Ensuring that the attendance sheets for both SS and PK and are updated on time as per the due dates delivered by the training supervisors.
- Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.
- Experience streaming Services
- Familiar with the Smart TV Technology
- Fluent French Language
- Excellent Preinitiation Skills
- Advanced Research Skills
- Instruction Designing Experience
- Learning and Management System user
- TOT Certified is a Must
- Analytical Thinking
- Call Center Representative "Sa...Confidential Company - Nasr City, Cairo2 days ago