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Call Center Training Executive -...

Raya Contact Center - 6th of October, Giza

Call Center Training Executive - French

Raya Contact Center - 6th of October, GizaPosted 1 month ago
47Applicants for3 open positions
  • 18Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates.  
  • Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
  • Work on the continuous improvement for the training materials, documents and handouts.
  • Abides to COPC approaches and requirements.
  • Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
  • Evaluate agent’s responsiveness to training and responsible for their training
  • Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training).
  • Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
  • Ensuring that the attendance sheets for both SS and PK and are updated on time as per the due dates delivered by the training supervisors.
  • Responsible for the headcount salary confirmation for newly hired and internally transferred trainees.

Job Requirements

  • Experience streaming Services
  • Familiar with the Smart TV Technology
  • Fluent French Language 
  • Excellent Preinitiation Skills
  • Advanced Research Skills
  • Instruction Designing Experience
  • Learning and Management System user
  • TOT Certified is a Must
  • Analytical Thinking

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