Customer Care Representative - Vodafone UK Account - Graduates only

• Customer Care Representative to deal with UK customers for Vodafone.
• Identifying customers’ needs, clarify information, research every issue and providing solutions .
• Build sustainable relationships and engage customers by taking the extra mile.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Benefits: 

• Work completely from home for remote employees  ( outside  of Cairo &Alex)
• Work from. Home opportunity with only one month and a half from the premises (For Cairo & Alex employees)
• Transportation is provided with no extra cost.
• Best workplace in Egypt. Award winning work environment that encourages and supports career progression. 
• Paid online training from home without the need of any previous experience 
• Annual leave balance 
• Attractive salaries plus great bonus schemes
• All equipment will be provided (Laptop or PC & headset) along with an allowance to cover the charges of the internet. 
• Social insurance plus a great medical insurance plan.

Full-time scheme:

• Working days: 5 days and 2 days off.
• 9 Working hours including breaks (Rotational shifts).
• The first 3 to 4 weeks will be online training from home (from 9 am to 5 pm).
• After the training, you will work from the premises for a month and a half and after then you will start working from home again.