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Job Description
- Responsible for Waiter/ Waitress & Host/ Hostess
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Ensure a great communication within the team and able to hold team meetings in the absence of the Restaurant Supervisor
- Have a complete understanding of the monthly profit and loss statement of the department
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code , maintaining a high standard of personal appearance and hygiene at all times.
- Reporting to Restaurant Supervisor/ Assistant Restaurant Manager/ Restaurant Manager.
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Actively use up selling techniques by exceeding guest expectations and to increase revenue
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Takes the orders from clients and receive it to the kitchen
Job Requirements
we are hiring for royal great pyramids inn hotel in haram *restaurant captain*
graduated Males prefer tourism and hotels
experience as captain in hotels filed at least 3 y
level English very good up to excellent
