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Call Center Agent

Mersal - Maadi, Cairo

Call Center Agent

Mersal - Maadi, CairoPosted 26 days ago
221Applicants for5 open positions
  • 75Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Make cold calls to explain our services and donation methods to meet the daily target.
  • Receive incoming calls and answer the donors questions.
  • Use provided sources to answer these questions (Cases open for donation codes).
  • Achieve daily target outgoing calls.
  • Recommend suitable donation methods.
  • Follow quality guidelines in day to day tasks.
  • Any related tasks.

Job Requirements

  • Education: Bachelor degree.
  • Sales experience is a plus (3 month at least).
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Customer focus and adaptability to different situations.
  • Strong phone and verbal communication skills along with active listening.
  • Maximum Age 25.
  • At least 1 year of experience in a customer support role in a call center environment.
  • Proficiency in using MS Office application and internet.
  • Working Hours 8 hours - 5 working Days - 2 days Off - Rotational Shifts.
  • Maadi Area residents are Preferred

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