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Social Media Moderator

- Obour City, Cairo

Social Media Moderator

- Obour City, CairoPosted 1 month ago
112Applicants for3 open positions
  • 22Viewed
  • 12In Consideration
  • 21Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate way, via email or chat.
  • Manage the online orders' shipping cycle.
  • Identify customer needs and help customers use specific features.
  • Update our internal databases with information about technical issues, and build a customer database.
  • Monitor customers' complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.



Job Requirements

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus (Fashion).
  • Obour City residents are preferable.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.

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