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Job Description
- Manage and oversee the daily operations of the reservations department.
- Ensure excellent customer service standards are maintained at all times.
- Provide training and supervision to reservation staff, including coaching and performance evaluations.
- Manage the reservations system, including booking management, inventory control, and reporting.
- Monitor reservation trends and implement strategies to optimize sales and revenue.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Collaborate with other departments to ensure seamless coordination and execution of travel bookings.
- Maintain accurate records and documentation related to reservations and customer interactions.
Job Requirements
- Reservations and Customer Service skills
- Excellent communication and interpersonal skills
- Sales skills and the ability to upsell products/services
- Training and supervisory experience
- Experience with reservation systems and software
- Excellent organizational and problem-solving skills
- Bachelor's degree in Business Administration, Hospitality Management, or a related field
- Experience in the travel and tourism industry is preferred
