Job Details
Skills And Tools:
Job Description
Duties & Responsibilities:
Lead and manage the Quality Assurance team to ensure the delivery of high-quality services across all
departments.
Develop and implement QA processes and best practices to enhance operational efficiency and
effectiveness.
Oversee the creation and maintenance of QA metrics and KPIs, ensuring alignment with company
objectives.
Conduct regular audits and assessments of departmental workflows, identifying areas for
improvement and providing actionable feedback.
Collaborate with department heads to develop training programs and resources aimed at improving
quality standards.
Ensure compliance with industry regulations and company policies, driving continuous improvement
initiatives.
Manage and resolve quality-related issues, ensuring customer satisfaction and adherence to service
level agreements (SLAs).
Job Requirements
Qualification and Skills Required:
Strong understanding of quality management frameworks.
Proficiency in using various QA tools and software.
Ability to analyze data to identify trends, patterns, and areas for improvement.
Expertise in creating and managing key performance indicators (KPIs) related to quality.
Proficiency in conducting audits and assessments of processes and procedures.
Ability to lead and motivate a team of QA professionals.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills to identify and resolve quality issues.
Ability to collaborate effectively with cross-functional teams.
Meticulous attention to detail to ensure accuracy and quality in all deliverables.
A focus on continuous improvement and identifying opportunities for process optimization.
A strong customer-centric mindset to ensure that quality initiatives align with customer needs and
satisfaction.
