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Customer Support Agent

Nasr City, Cairo

Customer Support Agent

Nasr City, CairoPosted 28 days ago
59Applicants for1 open position
  • 48Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Handle all incoming calls of the call center.
  • Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls.
  • Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
  • Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
  • Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
  • Escalate problems & provides relevant feedback to the right channels
  • Contribute to the Upselling of Onecard Products and Services.

Job Requirements

  • Males only will be considered.
  • 0-2 years Experience.
  • Excellent English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening & interpersonal skills.
  • Flexibility & ability to work in a team.
  • Self-confident with professional behavior & attitude.
  • High sense of time management.

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