Customer Service

Full Time

On-site

Intouch CX -
Maadi, CairoPosted 1 year ago

22Applicants for30 open positions

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Job Description

About Intouch CX:
Intouch CX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Essential Functions:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved

Job Requirements

6 months of experience in Customer Service Field.
Proficiency Level minimum B2 English Level.
Should be flexible with 24-7 rotating shifts.
Work on site - Maadi Technology Park.
No Transportation. Transportation allowance provided instead.
Note - If you are Interested, please share your update CV on the below Whatsapp Number -
(Farah - +20 1009774496)