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Client Support Representative (C...

Bosta - Maadi, Cairo

Client Support Representative (Chat/Emails)

Bosta - Maadi, CairoPosted 1 month ago
198Applicants for2 open positions
  • 174Viewed
  • 15In Consideration
  • 159Not Selected

Job Details

Experience Needed:
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Job Description

  • Assist with challenging client requests or issue escalations as needed through (emails - chat)
  • Maintaining a positive, empathetic and professional attitude toward clients at all times
  • Acknowledging and resolving clients complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments and complaints
  • Build and maintain strong, long-lasting client relationships.

Job Requirements

  • Bachelor degree.
  • Experience in nonvoice support (chat/email) or similar role
  • Familiarity with our industry is a plus
  • Experience using help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Multi-tasking abilities
  • Excellent English level.

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