Key Accountabilities:

• Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
• Act as the first line of support, provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Report the issues to the supervisor in order to know the root causes and solutions. 

Duties:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Daily monitoring the surveillance systems (Cameras and FPs) and generating reports.
• Daily monitoring the internet and computers performance in all sites.
• Providing technical support across all sites and branches.
• Setting up accounts for new users (AD, Emails).
• Repairing and replacing equipment as necessary.
• Resolve technical issues in a timely manner using available resources within the company.
• Fast response to any tasks on the ticketing system 24/7 and keep the supervisor updated with the progress.
• Fast response to any issues on holidays in case of a business needs.