Skills And Tools:
- Provide support on customers banking related queries primarily about money transfers.
- Performing other tasks related to the banking activity according to the needs of the project.
- Coordinate office activities and operations to secure efficiency and compliance with company policies/procedures.
- Proactive in assessing the financial needs of the customers.
- Providing straightforward information or dealing with complex inquiries.
- Using computerized systems to access customer information.
- Fluent French and English
- Excellent communication skills coupled with empathy and team spirit
- Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
- Previous experience in Customer Service is a plus
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