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Webhelp - New Cairo, Cairo

French English Customer Service Representative

Webhelp - New Cairo, CairoPosted 2 months ago
73People have clicked20 open positions

Job Details

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Job Description

  • Provide support on customers banking related queries primarily about money transfers.
  • Performing other tasks related to the banking activity according to the needs of the project.
  • Coordinate office activities and operations to secure efficiency and compliance with company policies/procedures.
  • Proactive in assessing the financial needs of the customers.
  • Providing straightforward information or dealing with complex inquiries.
  • Using computerized systems to access customer information.

Job Requirements

  • Fluent French and English
  • Excellent communication skills coupled with empathy and team spirit
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Previous experience in Customer Service is a plus

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