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IT Systems Administrator & Call ...

SAVOLA
Nasr City, Cairo

IT Systems Administrator & Call Center Assistant Manager

SAVOLA
Nasr City, Cairo
Posted 1 month ago
208Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Manage the performance of IT Call Center team.
  • Manage System Administration day to day operations.
  • Ensure that service levels are achieved in line with Organization SLA compliance Goals, ITSM software system administration and continuous improvement for ITSM framework.

Job Requirements

  • Bachelor’s degree in Computer Science or Computer / Communication Engineering
  • ITIL Foundation Certification is a must 
  • ITIL Practitioner Certification Knowledge is a must, Certification is a huge plus 
  • MSCE certifications are preferable.
  • Office 365 & Azure Knowledge 
  • Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM/ITOM Platform solutions (preferred Manage Engine service Desk Plus)
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
  • Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Manage Engine service Desk Plus)

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