Skills And Tools:
- Manage the performance of IT Call Center team.
- Manage System Administration day to day operations.
- Ensure that service levels are achieved in line with Organization SLA compliance Goals, ITSM software system administration and continuous improvement for ITSM framework.
- Bachelor’s degree in Computer Science or Computer / Communication Engineering
- ITIL Foundation Certification is a must
- ITIL Practitioner Certification Knowledge is a must, Certification is a huge plus
- MSCE certifications are preferable.
- Office 365 & Azure Knowledge
- Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM/ITOM Platform solutions (preferred Manage Engine service Desk Plus)
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
- Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Manage Engine service Desk Plus)
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