Senior Technical Support (KSA)

Millensys -
Riyadh, Saudi Arabiaposted 4 years ago

73Applicants for1 open position

Job Details

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Resolve customer and partner technical support issues through phone, web meetings, email, and other channels
Provide first and second-level telephone Technical Support wherever required.
Be available for after-hours telephone support.
Ensure all calls are closed within SLA.
Identify and highlight best practices in support and contribute to a knowledgebase of articles
Interact productively with salespeople and the development team
Listen to customers and partners carefully and understand their goals.
Articulate technical information in a manner that is suited to the customer or partner who has requested assistance.
Provide a structured, informative, and enjoyable support experience with timely and clear communication
Help team members in resolving support tickets and troubleshooting by acting as a point of escalation for difficult/advanced technical support issues.
Assist colleagues in knowledge and skills development in relation to the PACS\RIS field.
Provide support, guidance, and assistance to Junior Technical Support Engineers or Technical Support Engineers. (Level 1 and Level 2)
Develop strong relationships with clients, partners, and co-workers.
Maintain excellent customer service rapport.
Develop and maintain good relationships with internal and external contacts at all levels
Develop technical relationships with key suppliers and business partners Job Requirements

BS degree in Engineering, Information Technology, Computer Science or relevant field. (Biomedical or communication is preferred)
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Basic Knowledge in Microsoft SQL Queries.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent analytical and problem-solving skills
Multi-tasks efficiently in a timely manner.

Company Industry: Healthcare and IT solution.