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Call Center Representative

Mandex
Maadi, Cairo

Call Center Representative

Mandex
Maadi, Cairo
Posted 2 months ago
16Applicants for2 open positions
  • 14Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Guarantee the quality of service to customers and their satisfaction.
  • Coordinate the available means (human resources, equipment).
  • Take responsibility for all risks, particularly operational (errors, fraud, stress on employees) of the center.
  • Define and monitor the individual / collective, qualitative / quantitative objectives of supervisors.
  • Organize and supervise the work of the teams: supervision (operations manager, manager, supervisor), production (customer advisers), support (quality of services, training, planning, statistics, IT, customer relationship management).
  • Communicate management decisions to teams.
  • Apply the specific processes defined with customers.
  • Participate in recruitments, integrate and evaluate employees.
  • Support the development of their skills.
  • Ensure administrative management (absences, training) and social relations.
  • Plan team resources according to customer specifications and daily call flows, optimize working conditions.
  • Apply social regulations, guarantee the social climate of the center.
  • Reporting-Animation of the continuous improvement process
     

Job Requirements

  • Bachelor degree
  • Experience with creating financial statements
  • Strong mathematical and statistical knowledge.
  • Very Good in English language
  • Experience in managing sales people.
  • Good in french language is a plus. 

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