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IT Service Delivery Manager / Project Manager

Helwan, Cairo
Posted 2 years ago
225Applicants for1 open position
  • 170Viewed
  • 7In Consideration
  • 163Not Selected
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Job Details

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Job Description

  • Supervision of Subordinates: Organize and supervise the activities and work of Project’s Stakeholders to ensure that all work is carried out in an efficient manner which is consistent with operating procedures and policy
  • Budgets and Plans: Shares in preparing IT Sector and projects’ dedicated budgets and monitors expenditures versus the planned budget, so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.
  • Policies, Systems, Processes & Procedures: Recommend improvements to policy and direct the implementation of instructions covering all areas so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
  • Continuous Improvement: Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
  • Reporting: Prepare reports timely and accurately to meet organization’s and department requirements, policies and standards.
  • Direct and manage project development from beginning to end
  • Define project scope, goals and deliverables that support business goals in collaboration with Senior management and stakeholders.
  • Develop full-scale project plans and associated communications documents.
  • Develop and deliver progress reports, proposals, requirements documentation, and Presentations.
  • Develop best practices and tools for project execution and management.
  • Formulate and implement processes and procedures for tracking and analyzing technical and financial

Job Requirements

  • University degree.
  • Previous experience in one of the following (managing and delivering Projects/ IT Quality Management Systems /Assets lifecycle management)
  • Exceptional knowledge of service and application delivery, as well as successful service level Agreement accomplishments.
  • Basic Knowledge of IT Project Management frameworks and standards (ITIL, Service Desk tools, PMP, Prince2…etc)

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