Clinical Support Engineer & Customer Service - Alexandria

Sigma for Import and Export Alexandria

105
Applicants for
1 open position
33
Viewed
7
In Consideration
15
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Job Description

  • Attending Cochlear Implant surgeries and giving technical support.
  • Attending Cochlear Implant Fitting in hospitals or at Doctor’s centres. 
  • Technical support & troubleshooting at Sigma office 
  • Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
  • Support medical conferences and workshops were takes a place for launching new products and/or doctors' training.       
  • Handling online sheets for patient’s database.
  • Providing help and answers to the customers' technical issues, through the identification of the problem itself, research on answers and provision of the right guidance in cooperation with the team. 
  • Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
  • Providing users support via phone calls, for more detail’s information, you may extend the support through emails. 
  • Understand and troubleshoot technical related issues 
  • Working on ERP system
  • Prepare a monthly detailed report to the head of customer service.
  • Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories and spare parts.
Job Requirements
  • Education: Biomedical , communication or electronics Engineer
  • Very good in English language (written & Spoken)
  • Experience from 1-2 years
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
About this Company

Since 2001 Sigma Specializes in supply and service of Top Quality Audio-Vestibular ENT and hearing rehabilitation medical Equipment in Egyptian market.

In 2012 Advanced Bionics (Cochlear Implants) entrusted Sigma Exclusive distributor rights in Egypt.
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