Clinical Support Engineer & Customer Service - Alexandria

Job Description

• Attending Cochlear Implant surgeries and giving technical support.
• Attending Cochlear Implant Fitting in hospitals or at Doctor’s centres. 
• Technical support & troubleshooting at Sigma office 
• Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
• Support medical conferences and workshops were takes a place for launching new products and/or doctors' training.       
• Handling online sheets for patient’s database.
• Providing help and answers to the customers' technical issues, through the identification of the problem itself, research on answers and provision of the right guidance in cooperation with the team. 
• Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
• Providing users support via phone calls, for more detail’s information, you may extend the support through emails. 
• Understand and troubleshoot technical related issues 
• Working on ERP system
• Prepare a monthly detailed report to the head of customer service.
• Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories and spare parts.

job requirements

1 to 2 years

Not Specified