Technical Skills

Experience with WordPress and WooCommerce:

• Proven experience with WordPress, including WooCommerce multisite installations and configurations.
• Strong knowledge of plugin customization and theme development for WooCommerce.

Proficiency in Programming Languages:

• Solid skills in PHP and MySQL for backend development.
• Proficient in HTML, CSS, and JavaScript for frontend customization and interface adjustments.

Server Management:

• Familiarity with cloud hosting.
• Experience with Nginx/Apache configuration and performance optimization on cloud servers.
• Knowledge of Linux command line and SSH for server management.

E-commerce Platform Knowledge:

• Understanding of e-commerce best practices, user experience, and website performance optimization.
• Experience with payment gateway integration.
• Knowledge of basic security protocols and data protection standards for online transactions.

Technical Support Skills

Troubleshooting and Problem Solving:

• Strong diagnostic skills to resolve technical issues and identify root causes.
• Ability to address user issues promptly, offering clear, step-by-step guidance to non-technical users.

Customer Service Orientation:

• Experience working in customer support, with a focus on maintaining a high level of user satisfaction.
• Ability to communicate technical information in a clear and user-friendly way, both verbally and in writing.

Documentation and Knowledge Base:

• Experience creating and updating support documentation, FAQs, and user guides to help users navigate the platform.

SEO and Analytics:

• Knowledge of SEO best practices for e-commerce and familiarity with tools like Google Analytics.
• Understanding of how to use analytics to improve platform performance and user experience.

Project Management and Organization:

• Ability to manage time and priorities effectively, balancing development tasks with support responsibilities.
• Detail-oriented with a commitment to high-quality work and continuous improvement.

Language Skills:

• Fluency in both Arabic and English is preferred to effectively serve users in Morocco and North Africa.

Preferred Experience:

• Previous experience in a similar role within an e-commerce or SaaS company.
• Experience with customer support platforms (e.g., Zendesk, Freshdesk) and WordPress management tools.