Skills And Tools:
- Installing and configuring computer hardware operating systems and applications.
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Responsible for following established IT processes and supporting new ones.
- Responsible for providing Reports on SLA service Level Agreement compliance, Service Desk Metrics and IT assets.
- Bachelor degree in Information Technology, Computer Science or communications engineering
- Got MSCA & CCNA Training
- Good analytical skills
- Good Interpersonal skills
- High level of accuracy and focus
- Multitasking and prioritization skills
- Technical Training in the software and hardware systems used
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