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IT Service Specialist - Help Desk

Wadi Degla Group
New Assuit, Assiut
Posted 2 months ago
84Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 5Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Installing and configuring computer hardware operating systems and applications.
  • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Solving hardware or software faults4. Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Responsible for following established IT processes and supporting new ones.
  • Responsible for providing Reports on SLA service Level Agreement compliance, Service Desk Metrics and IT assets.

Job Requirements

  • Bachelor degree in Information Technology, Computer Science or communications engineering
  • Got MSCA & CCNA Training
  • Good analytical skills
  • Good Interpersonal skills
  • High level of accuracy and focus
  • Multitasking and prioritization skills
  • Technical Training in the software and hardware systems used

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JobsInstallation/Maintenance/RepairIT Service Specialist - Help Desk